Refund policy

Last updated: November 9, 2026

Returns

Return eligibility depends on the items in your order, their product categories, and the applicable supplier and warehouse return requirements. Change-of-mind returns are not available for every product.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 30 days after your item is delivered.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item. Supplier or warehouse authorization and an RMA number may be required. Follow the approved return address, packaging, shipping deadline, and RMA instructions provided for your item, and retain return tracking.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Furniture and oversized items may have stricter change-of-mind return conditions, restocking fees, and customer-paid return shipping or freight costs. These conditions are separate from claims for damaged, defective, incorrect, or not-as-described items.

Food, drinks, and other consumable products may have return restrictions, particularly if opened or unsealed. Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at Info@GreatEagleInc.com or use the contact details in our contact information policy.